Frequently Asked Questions
Product
Does the product need to be assembled?
TM037, come 100% pre-assembled and only require tightening a folding knob before use. Others, such as TM015, comes with 95% pre-assembled, only 6 screws need to be tightened.We provide step-by-step video tutorials and detailed instruction manuals, and you can always contact us online if you need assistance.
The treadmill needs simple assembly, but it can be completed easily. If you have any installation problems, please send an email to service.uk@wellfittreadmill.com
My item arrived but damaged! what should I do?
First, take a deep breath. It is difficult for major shipping companies to deliver heavy packages across the UK flawlessly every time. We recommend opening the box and looking inside. The items are packaged fairly well on the inside, so just because the outside box is stained doesn't mean the contents are dirty as well.
If you do encounter problems, please contact us immediately. Don't start disassembling the item just yet and put the item back in the box. Please contact us first to see if there is an easier solution. We have many replacement parts and knowledgeable staff on hand to help with any situation. please send an email to service.uk@wellfittreadmill.com
Where can I find the user manual for the product?
The paper instruction manual is attached to the product packaging box.If you need a PDF version of the manual, please contact us via Livechat or send an email to service.uk@wellfittreadmill.com
Ordering & Shipping
How much does shipping cost?
Free Shipping,Delivered within 2- 7 days
When my order ship and by which carrier?
Your order will be delivered within 2–7 working days from our local warehouses in the UK.
In the UK, we operate warehouses in Tamworth, England (B78 2FG) and Walsall, West Midlands (WS8 7DG). Orders are shipped via Evri, Yodel, and FedEx.
How to change my shipping address?
Before your order is shipped, you may contact us to update your delivery address.
Once the package has been dispatched, the shipping address cannot be changed.
Please ensure that the delivery address is correct when placing your order.
Policies
Does the order need to pay for shipping & Tax?
No, all orders are free shipping and VAT tax included.
What is the return policy?
This return applies to quality-related issues only. If you are not satisfied with your purchase, return it within 30 days — WELLFIT will send you a pre-paid return label and cover the return shipping fee. Click Refund Policy for more details.
What payment methods does WELLFIT support for purchase?
Klarna, PayPal, Shop Pay All major credit cards accepted: Visa, Mastercard, American Express, Diners Club.Click payment methods for more details.
👤 By User Type
I’m a senior and mainly want to walk. Which treadmill would be easiest and safest for me?
We’d recommend the TM007 for seniors who want a comfortable and supportive walking experience. It has a hydraulic folding system, premium cushioning, handrail heart-rate sensors, and incline controls on the handrails.
If you’re mainly looking for a lightweight treadmill for simple walking, the TM037 is also a great option. Its compact and lightweight design makes it easy to move and convenient for everyday walking at home.
I’m a heavier user. Which treadmill can support my weight comfortably?
For heavier users, the TM029 Pro is the best choice. This treadmill has a maximum weight capacity of 227 kg and is equipped with a wide running belt of 51 cm.
I’m tall. Will the running belt be long enough for my stride?
For taller users, we recommend the TM029 Pro. This treadmill has a running area of 51 × 140 cm, suitable for users up to 201 cm tall.
Is there a treadmill with adjustable handrail height that’s easy to store and suitable for home use?
We'd recommend the TM032. It features 5-level adjustable handrail height from 81 to 107 cm, making it easy to find a comfortable position for different users. Its folding design also makes it more convenient to store at home when not in use.
Can two or more people with different heights and weights use the same treadmill?
Yes. For a household with different users, I’d recommend the TM029 Pro because they have a larger running area and support up to 227kg, making them more versatile for family use.
I live in a small apartment. Which treadmill takes up the least space?
The TM037/TM037-Pink are the most compact options, measuring about 109 × 54 × 105.5 cm when assembled.
I have limited space at home. Which treadmill is easiest to store?
The TM037 and TM037-Pink weigh only 19 kg and feature a compact foldable design, making them easy to store and move.
I live upstairs. Which treadmill would be best if I’m concerned about noise and vibration?
The TM037 or TM037-Pink would be a good choice. They operate below 40 dB and have basic cushioning, making them suitable for light walking or running in smaller homes.
Can I easily move the treadmill around when I’m not using it?
Yes. The TM037/TM037-Pink are the easiest to move, weighing only about 19 kg.
I mainly walk rather than run. Which treadmill should I choose?
I’d recommend the TM007 or TM015. Both are designed for walking and gentle exercise, with comfortable cushioning and supportive handrails.
I’m a beginner and have never owned a treadmill before. Which model is right for me?
The TM015 is a good beginner-friendly option. It’s simple to use, hydraulic foldable, and suitable for walking and light exercise.
I want to use the treadmill every day. Which model can handle frequent use?
For frequent daily use, I’d recommend the TM029 Pro. They have stronger motors, larger running areas, and higher weight capacities.
I’m training for running. Which treadmill is best for serious runners?
The TM029 is the best choice for serious runners, with a 51 × 140 cm running area, speeds up to 16 km/h, and a 4.5 HP motor.
I need a treadmill for slow walking. Which models can run at a very low speed?
The TM037 and TM032 can start at 1.0 km/h, making them suitable for slow walking.
I want to challenge myself with hill workouts. Which treadmill has the best incline options?
The TM007, TM029 Pro offer up to 15% automatic incline, making them the best options for hill workouts.
Which treadmill has automatic incline adjustment?
The TM007, TM029, TM029fold, TM037 Pro, and TM032 have automatic incline adjustment.
Which treadmill has the largest running belt?
The TM029 Pro have the widest running area at 51cm.
Which treadmill has the most stable handrails?
For maximum support, I’d recommend the TM015, TM007 or TM029 Pro, which have full-length handrails on both sides.
I’m on a tight budget. Which treadmill gives me the best value?
The TM037 is a great value option for basic walking and light running. It’s compact, lightweight, and supports up to 150kg.
Contact Us
We Are Always Ready To Help
Choosing the right sports product? Have a great idea for a new product?
We value your feedback and would love to hear from you. To let us know how we can improve your shopping experience or to ask specific questions about your order, please find our contact information below.
Support(Only for this official website orders): service.uk@wellfittreadmill.com
Our Phone: +447723582700 BST 15:00-0:00
Response Time: We guarantee a response within 24-48 business hours.









